How to fix a dead Xbox 360

(Aside from dropping it out of a window, of course.)

Three days after I submitted an Email request to Xbox 360 Support, I received a response.

Interestingly, they're not offering to replace it, and the support tech evidently just cut-and-pasted the support script for me.

My Xbox 360 is back up and kicking on its own, but I've pasted the note below for your enjoyment and/or edification, should you encounter the same thing.

I like that I'm given instructions for what basically equates to "intermitent hardware failures." If I were to tell any of my Customers I wasn't going to fix one of their servers experiencing "intermitent hardware failures", I'd probably lose the Customer, get sued, get strong-armed into fixing the problem, etc. (or all of the above).

Notice the problems in the Email ("you’rehaving"; "12mn Central Time") that give me all sorts of confidence in Microsoft's appropriate and knowledgeable handling of my concerns.

Hi Adam,


Thank you for writing Xbox Customer Support!

I do apologize for the inconvenience. I understand that you see three lights on the Ring of Light flash red on the front of the Xbox 360 console. The upper-right quadrant light is the only light that does not flash red.

This behavior occurs when the Xbox 360 console experiences a hardware failure.

Please try the following steps to resolve the concern that you’rehaving:
1. Restart your console.
2. If that does not resolve the issue, unplug all the cables from the console, and then firmly plug the cables in.
3. Have the customer power-off the console, remove the hard disk drive, and then turn on the console.
a. If the 3x Red LED error light is no longer displayed, have the customer turn-off the console, re-attach the hard disk drive, and then turn on the console.

If you continue to experience this behavior, contact Xbox Customer Support.

For further assistance, please don't hesitate to write back or call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience. We are open everyday from 9am to 12mn Central Time.

To expedite service, please provide Service Request Number 1007060835
when you call.

For more information about Xbox360, please visit http://www.xbox.com or http://www.xbox.com/360.

Sincerely,
Iris
Xbox Customer Care Team