Thursday, September 07, 2006

AGC Day 2: Thoughts from yesterday

I've been thinking about Gordon Walton's (Bioware, Austin) talk yesterday, "Re-thinking MMO service offerings".

In particular, he talked about jettisoning "bad" Customers -- that fractional group that causes between 20-25% ofthe pain.

I need to think about this more, but I've got some ideas perculating about BigHugeCorp ...

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