So, I got an Email response tonight from my earlier Email support request. It was from Derrick, from the XBox Customer Care Team.
It reads, in part:
"Due to the complex nature of this issue, we will be unable to resolve it through email. Your issue would be best addressed via our phone support option. You can reach phone support by calling 1-800-4MY-XBOX (1-800-469-9269). They are available 7 days a week, from 9AM to 1AM EST. The call is toll free in North America."I'll call them tomorrow ...
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