Had a brief Web chat today with Xbox Support Professional "Ramoncito" (which I pointed out to him likely meant "Little Ramone"; he said he didn't think it likely did).
Basically, he was surprised the pick-up box for my 'box hasn't shown yet. UPS evidently shipped it the day of the last call (Sept. 6), so the shortfall may be on the UPS side.
Regardless, we're a week into the "2.5 week round trip", so we shall see ...
Most of the chat transcript below:
Welcome to Microsoft XBox Support
The XBox Chat session has been accepted. This chat session is being recorded for quality monitoring; your IP address may be traced.
{Ramoncito} Welcome to the Xbox North America Customer Support! My name is Ramone
{Adam Creighton} Hi, Ramone.
{Ramoncito} Hi Adam, good day toy you.
{Ramoncito} How can I help you?
{Adam Creighton} I'm following up on a case number -- submitted as part of this chat request.
{Ramoncito} Ok, what is the exact issue on that ticket number.
{Adam Creighton} 198278372.
{Adam Creighton} "Incendiary incident".
{Adam Creighton} My Xbox caught on fire when I turned it on.
{Ramoncito} Ok, let me check on this ticket number first.
{Adam Creighton} Thanks!
{Ramoncito} Thank you for waiting.
{Adam Creighton} Sure.
{Ramoncito} Basically accdg. to the ticket number that you gave me that you're supposed to received a shiiping box. Is that correct?
{Ramoncito} I mean shipping box.
{Adam Creighton} Yes.
{Ramoncito} Ok, basically accdg. to the last ticket that it was been shipped already to your location.
{Ramoncito} Haven't you receive the box?
{Adam Creighton} No.
{Ramoncito} Ok, basically kindly wait for few more days because it is still in the process of shipment.
{Ramoncito} You will be able to receive the box within this week.
{Adam Creighton} OK. I was told this process round trip will take 2.5 weeks.
{Ramoncito} Basically, that is the maximum allowable time.
{Ramoncito} Because the box was shipped last Sept. 6.
{Adam Creighton} I see. What happens if you guys don't meet your SLA?
{Adam Creighton} ;-)
<SNIP>
</SNIP>
{Ramoncito} Is there anything else that I can assist you with today?
{Adam Creighton} Hey, doesn't "Ramoncito" mean "Little Ramone"?
{Adam Creighton} No, I'm good, thank you for your time.
{Ramoncito} No not really, its my nick name.
{Ramoncito} If you have not heard about the Microsoft Power Cord Replacement Program, please visit www.xbox.com and look for the 'Power Cord Replacement for Xbox' link.
{Adam Creighton} Niftage.
{Adam Creighton} OK.
{Adam Creighton} Thanks.
{Ramoncito} Your welcome.
{Ramoncito} It was a pleasure chatting with you today. Thank you for inquiring about Xbox. If you need further assistance, please come back and visit us again. I hope you have a nice day!
{Adam Creighton} 'bye.
The Support Professional has ended the session
Plus I'm paying for unused Xbox Live ...
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